Why can’t I start my Office 2013 application?

Older versions of add-ins might cause this type of problem. You might also see one of these errors when you try to start one of these Office 2013 applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio.
  • Microsoft Excel has stopped working.
  • Microsoft Word has stopped working.
  • Microsoft Outlook has stopped working.
  • Microsoft PowerPoint has stopped working.
  • Microsoft Publisher has stopped working.
  • Microsoft Visio has stopped working.
Starting the application in Safe Mode is a great way to find out if the problem is caused by and add-in. To do this, go to your Start screen in Windows 8 or click Start > Run in Windows 7, and type one of the following commands:
  • Type excel /safe and press Enter to start Excel 2013.
  • Type outlook /safe and press Enter to start Outlook 2013.
  • Type winword /safe and press Enter to start Word 2013.
  • Type powerpnt /safe and press Enter to start PowerPoint 2013.
  • Type mspub /safe and press Enter to start Publisher 2013.
  • Type visio /safe and press Enter to start Visio 2013.
If the Office application doesn’t start in Safe Mode, the problem isn’t with add-ins. Go to the More Information section for other reasons why your Office application is crashing.
If the Office application starts, let’s disable the add-ins one at a time.
  1. With the Office application still in Safe Mode, click File > Options > Add-Ins.
  2. Next to the Manage list, click Go.
  3. Uncheck one of the add-ins in the list and click OK.
  4. Restart the application (not in Safe Mode this time).
If the Office application starts, there’s a problem with the add-in you unchecked. We recommend you visit the company website for the add-in to check for an updated version you can install. If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC.
If the Office application doesn’t start, repeat the steps to uncheck the other add-ins one by one. If all add-ins are unchecked and you still can’t open your Office application, follow the steps under Troubleshooting COM Add-ins.
Troubleshooting COM Add-ins
A COM Add-in may also be responsible for the startup problem. With the Office application still in Safe Mode:
  1. Click File > Options > Add-Ins.
  2. In the Manage list, click COM Add-Ins, and then click Go.
  3. Uncheck one of the add-ins in the list and click OK.
  4. Restart the application (not in Safe Mode this time).

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